To print


Quarantine facility workers are any Queensland Government agency, Australian Defense Force or government-organized accommodation employees, volunteers or contractors who carry out quarantine services.

Quarantine facility workers performing quarantine services must be fully immunized.

A worker must provide proof of vaccination to an emergency officer when asked. Proof of exemption for medical contraindication must be provided to the host.

Quarantine Services

Quarantine services include:

  • health services
  • personal care services
  • Security services
  • all front and back hotel services and cleaning services
  • passenger transport services.

Anyone working in government-designated accommodation who does not fall into one of the above categories does not need to be tested.

Health services or personal care services

Healthcare services or personal care services are any activity that requires you to be physically present at an identified quarantine facility.

Security services

Security services include:

  • monitor the compliance of quarantined individuals in accordance with the requirements
  • gather groups of quarantined people in common areas
  • escort people between different areas of a quarantine facility
  • face-to-face contact with people in quarantine
  • any other activity that involves your physical presence at an identified quarantine facility.

Front and back of house accommodation and cleaning services

Any service or function that requires you to be physically present at the identified quarantine facility, including cleaning, laundry, maintenance, cooking and catering services, guest services, front desk, management or administration, such as:

  • clean a room where someone is quarantined
  • clean a room where someone has been quarantined
  • handling trash or laundry from a room where someone is quarantined
  • handling objects that someone in quarantine has touched, such as luggage
  • provide check-in and check-out services at the front desk
  • any maintenance work such as repair or maintenance of lighting or air conditioning
  • gardening or landscaping
  • prepare meals in the kitchen
  • work as an accommodation manager, finance or administration employee when the job is physically located in the identified quarantine facility.

Maintenance and repairs

Maintenance and repair contractors who provide unscheduled or irregular maintenance or repair services must wear a mask and follow infection control instructions while in the quarantine facility and be tested if requested by a public health emergency officer.

Transport food or goods

Anyone present at an identified quarantine facility solely to transport food or goods to or from the facility does not need to be tested.

For example, deliver:

  • food or beverages for the establishment’s kitchen
  • takeaway meals for customers where meals are left outside
  • clean linen at the establishment.

Passenger transport services

Transport providers (excluding ambulance and emergency services) are licensed by the Ministry of Transport and Main Roads and have a transport plan in the form approved by the Director of Health.

An approved transport provider may, for example, transport air crew or a passenger arriving overseas who is a quarantined person from the airport or port of entry to a quarantine facility in an approved bus or taxi .

If you are a licensed carrier or wish to be licensed, you will need to comply with these regulations and requirements.

Testing requirements

You must take a COVID-19 test if you are physically present in government-designated accommodation used for quarantine to provide services or perform work of any kind, or if you transport people between airports and quarantine accommodations . Workers can undertake a COVID-19 PCR test (throat and deep nose swab) Where a rat.

A worker is not required to test while on leave or when completing a deployment.

Bearing test cycle

  1. Workers at quarantine facilities should be informed of testing requirements, including the time, date and location of testing.
  2. Workers in quarantine facilities who are fully vaccinated must undertake a COVID-19 or RAT PCR test every 7 days after the start of work or within seven days after the establishment becomes an identified establishment.
  3. Workers in quarantine facilities who are not vaccinated (due to a medical contraindication) must perform a COVID-19 test after commencing work or within seven days after the facility becomes an identified quarantine facility.
  4. Vaccinated and unvaccinated quarantine facility workers should continue to be tested on a rolling 7-day testing cycle. If they are away for 7 days, they should get tested on their first shift back.

An employer and site manager, or health official, should be notified if a worker misses a COVID-19 test because the test was not available.

Developing symptoms outside of the continuous testing cycle

If workers develop symptoms of COVID-19 between regular testing, they should be tested for COVID-19 and self-isolate until they receive a negative test result and show no symptoms .

Positive test

If a worker at a quarantine facility tests positive, they should not go to work. They must self-isolate for 7 days from the date they completed the COVID-19 test.

For more information on when someone can end their period of self-isolation and return to work.

Consent to test

Workers in quarantine facilities should not report to work unless they get tested.

A worker who does not consent to a COVID-19 test may be subject to a fine if they knowingly continue to provide quarantine services or go to work without being tested.

Exemption for medical contraindication

A medical contraindication is a temporary or permanent medical reason why a person cannot be vaccinated against COVID-19.

A qualified doctor is required to complete the medical waiver form and register it in the Australian Immunization Register.

A person who presents evidence of a medical contraindication will be treated as if fully vaccinated.

Personal Protective Equipment (PPE)

Quarantine facility workers must comply with personal protective equipment requirements while in a designated area of ​​a facility and:

  • be tested for a PFR or P2/N95 respirator
  • be trained in fit checking (PDF, 393 KB)
  • wear a PFR or P2/N95 respirator, eye protection and other personal protective equipment as directed by the Queensland Health site manager when in a designated area.

Queensland Health will work with hotel operators and employers to implement fit testing and training for PFR and P2/N95 respirators.

All workers will receive a mask. If you cannot wear a mask or respirator, you must not enter a designated area of ​​an identified quarantine facility.

Designated areas

Designated areas are clearly signposted in all government-arranged accommodation and include one of the following:

  • a floor where someone is quarantined or has been housed
  • a hallway connected to a room where a person is quarantined
  • an elevator, stairwell or other area that provides access to a floor where a person is quarantined or has been housed
  • an area identified by the Queensland Health Officer (e.g. outbreak) while a quarantined person is in the area.

An on-the-spot fine can be issued to anyone found in a designated area without a mask.

Surveillance testing may be required if there is a breach in PPE or if workers in a designated area are not wearing the appropriate PPE.

Record keeping for accommodation operators

Accommodation operators must be able to provide weekly statements of the following:

  • a weekly record of the names of quarantine facility workers who have provided quarantine services
  • inform workers that they must be tested for COVID-19 before starting work
  • allow access so workers in quarantine facilities can be tested
  • notice given by workers in the quarantine facility when undertaking a test
  • support for all workers to get tested
  • the name and contact details of any maintenance and repair contractors.

All of the above records must be stored securely and not be used for any purpose other than to turn them over to an emergency officer or contact tracing officer upon request.

Accommodation operators must assist all workers in getting tested, including those who are not required to comply with COVID-19 testing requirements. When access to testing is provided, a worker from the quarantine facility must come forward to be tested for COVID-19.

More information