Opening of the Disneyland reservation system, with long waiting times online


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With Disneyland and Disney California Adventure Park set to reopen on April 30 after a one-year closure, the reservation system to enter the parks opened at 8 a.m. on Thursday – with long wait times in line.

Because the state requires theme parks to reopen to limit capacity, Anaheim Theme Park requires all guests ages 3 and up to make a reservation to enter, in addition to having a ticket.

To book a tour time, customers will need to create a Disney account online here.

At 8:10 am, the page displayed a message stating that due to high demand, the visitor had to stay on the page and was “in a waiting room”.

After this short wait, customers can create an account and log into the site, where they will see the options to “make a reservation” and “select tickets”. Both options cause the customer to wait longer than an hour due to high demand, but many have reported that the wait has been several hours longer.

At around 11 am, many people saw a “recalculate” message after joining the virtual queue.

“Some of our digital experiences may be unavailable at this time. We are actively working to resolve this issue and provide the best possible customer experience, ”Disney said in a statement.

The queue reopened around 12:30 p.m. Most of the guests had an estimated wait time of “over an hour”.

As per state guidelines, only people living in California will be able to visit theme parks, and groups will be limited to a maximum of three different households.

Those who previously had valid theme park tickets were allowed to make reservations earlier, starting Monday morning.

Californians who score tickets and visit Disneyland once it reopens in two weeks will see the beloved theme park altered by the pandemic.

Most notable will be the smaller crowds – Disneyland Resort theme parks are currently capped at 25% capacity, but that will increase once the county moves to the less restrictive level of the four-phase reopening plan of the State.

Disney is also suspending parades, nightly shows and character experiences, and there will be no MaxPass or single rider options.

Click here to learn more about what’s changing at Disneyland and Disney California Adventure Park.

About Michael B. Billingsley

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