Hotel owners encouraged to live up to star rating | The new times

Hotels, among other hospitality establishments, should be prepared as Rwanda hosts various conferences and events.

Different events such as the recently concluded Sustainable Energy for All Forum brought together over 2,000 delegates, the ongoing Basketball Africa League hosted over 1,000 people in the country and, of course, the highly anticipated Chiefs Meeting of Commonwealth Government which will see over 5,000 delegates. waiting.

Entities that do not meet their star rating will be downgraded, according to Claire Akamanzi, CEO of the Rwanda Development Board.

She made the remarks during a star award ceremony for various tourism and hospitality establishments held on May 20.

Over 30 entities were recognized at the annual event, where entities that qualified against the criteria and standards were ranked accordingly.

Of those that were rated, 6 were rated 1 star, 9 two stars, 15 three stars and 2 four stars.

Entities that received a one-star rating included: DV Apartments, Havana Guest House, Igitego Hotel, Nyungwe Hotel, Plata Guest House, and Silver Hotel.

Those that got two stars were Emma-O Apartment, Avisha Town Hotel, Eastern Country Hotel, Elegance Hotel, Great Hotel Kiyovu, Kaizen Hotel, New Sainte Anne, Solace Guest House and Peace Guest House.

Madras Apartments, Rose Garden Private Apartment, Nyungwe Top View Hill Hotel, Vintage Cottage, Grazia Apartments, Ruzizi Tented Lodge and Chez Lando Hotel have been awarded three stars. The others are Cozy Safari Hotel, Hotel Isimbi, King Fisher Hotel, Lebanon Hotel, Select Boutique Hotel, Urban Park Suites, Galaxy Kivu Hotel and Rushel Resort.

While Virunga Inn Resort & Spa and M-Hotel received a four-star rating.

“We have to make sure that we do very well in the next meetings so that anybody wants to come to Kigali because Kigali has done so well,” Akamanzi said.

RDB Director of Tourism Ariella Kageruka said it was an opportunity to take these hotels to another level as we prepare to continue welcoming guests, whether international or Rwandan. It is essential to continue this position by respecting the standards that we have set for ourselves, she said.

Kageruka added that “As we move to this next level, it is sometimes very disappointing to see that the standards we have promised to customers who have chosen our destination do not meet our standards.”

Akamanzi said that tourism is an extremely important sector of the Rwandan economy, whether with job creation, foreign exchange or even if it supports other sectors, such as services, agriculture and transport. , tourism is a catalyst for other sectors.

She told hoteliers that it was up to them to make this possible, “you are the key to determining if we will have more meetings in Rwanda, the most effective marketing is customer satisfaction. The star rating goes hand in hand with the expectations you have to live up to. »

Participants follow the star award ceremony on May 20. Over 30 entities were recognized at the annual event, where entities that qualified against the criteria and standards were ranked accordingly. / Courtesy

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