Beginning Wednesday, December 1, the online reservation system (pros.hnl.info) will require payment by credit card to confirm reservations for non-Hawaiian residents ages 13 and older at Hanauma Bay Nature Preserve in Oʻahu.
The City and County of Honolulu implemented the new streets in an effort to improve the management of natural and recreational resources.
Reservations can be made up to 48 hours in advance for educational video sessions from 7 a.m. to 1:40 p.m., Wednesday through Sunday. Admission for non-residents remains at $25 per person, with an additional 2.35% service charge for online payment.
Payment is not required for residents of Hawai’i, children 12 and under (regardless of residency), active duty military personnel and their families with valid ID. Entry to the nature reserve for these demographics continues to be free. Parking fees will continue to be collected on-site and will remain at $1 per vehicle for Hawaii residents, $3 per vehicle for all others.
“When we launched the online reservation system in April, one of the first things we noticed was ‘no-shows,’ or people not honoring their confirmed reservations,” said Laura H. Thielen, director of the Honolulu Department of Parks and Recreation. “Not only did this take away a seat from another visitor, but it also resulted in a potential loss of revenue if this booking was made by a Malihini visitor. With payment now being accepted upon booking, this motivates the visitor to honor this commitment, while ensuring that funds are raised to directly improve the nature reserve.
Online payments are non-refundable unless the nature reserve is closed due to unforeseen circumstances. In this scenario, mass refunds will be issued through the same credit card. Reservations are non-transferable and a valid photo ID matching the reservation is required prior to entry. Reservations can be made for a maximum of 10 people at a time, including a maximum of five adults and five children.
Once the booking is complete, a response email will be sent to the email provided by the bay visitor which serves as the booking confirmation. A printed version or the digital copy of the email can be used as proof of reservation.
Hawaii residents can continue to access the nature reserve without a reservation during the first two hours of operation, 7 a.m. to 9 a.m., Wednesday through Sunday.
If you require an auxiliary aid/service, other accommodations due to a disability, or an interpreter for a language other than English in reference to this announcement, please contact the Parks and Recreation Department of ‘Honolulu at 808-768-3003 weekdays from 7:45 a.m. to 4:30 p.m. or email [email protected]