New integration between restaurant platform and Cendyn’s eInsight CRM enables hotel restaurants to recognize, reward and engage their most loyal customers through their dining experiences
BOCA RATONFlorida. , June 28, 2022 /PRNewswire/ — Cendyn, a catalyst for digital transformation in the hospitality industry, is thrilled to announce its partnership with OpenTable, a leading restaurant platform, to enable hotel and resort restaurants to link key customer, restaurant and loyalty CRM data across restaurant and hotel customer profiles.
The new integration between Cendyn’s eInsight CRM and OpenTable gives hospitality restaurants visibility into aggregate customer information, bringing a unified view of profiles across the OpenTable restaurant platform. This enables personalized dining experiences and enables recognition of loyalty throughout the customer journey in the restaurant and throughout the hotel.
Hotel guests can now be greeted at a property’s restaurant with personalized information, including food and culinary preferences, loyalty status, and other details related to their current or previous stays. This removes the complexity of managing two separate guest profiles and makes delivering incredible hospitality seamless and effortless for hotel and restaurant teams.
“This new partnership delivers exciting personalization and guest engagement capabilities for any hotel with dining facilities. Combining the power and reach of OpenTable’s restaurant platform and dining network with the Cendyn’s eInsight CRM, we can now provide hotel and resort restaurants with a single, real-time view of their most loyal customers,” said Tim Sullivan, CEO and President of Cendyn. “By giving hotel staff a single view of guest data to recognize, reward and motivate their guests, our guests have more opportunities to increase guest loyalty and satisfaction.”
You can learn more about the eInsight CRM and OpenTable integration on the Cendyn website.
Cendyn is a catalyst for digital transformation in the hospitality industry. We help hotels around the world increase profitability and build guest loyalty with an integrated technology platform that aligns revenue, e-commerce, distribution, marketing and sales teams with data, applications and centralized analytics, so they can capture more demand and accelerate growth. With operations around the world, in United States, Germany, UK, Singapore, bangkokand India, Cendyn serves tens of thousands of customers in 143 countries. To learn more, visit www.cendyn.com.
open table, part of Booking Holdings, Inc. (NASDAQ: BKNG), connects more than one billion people to restaurants each year, helping to host more than 50,000 restaurants, bars, wineries and other venues worldwide. With software that drives reservations, experiences, payments, guest insights and operations, OpenTable enables restaurants to run their most successful business yet.
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